Privacy Policy

1. Who we are

ProCallable ("ProCallable", "we", "us") provides an AI assistant that researches businesses, places phone calls for you, and reports back what was confirmed. You can use it through procallable.com, its web app, its API, and text messages (together, the "Service").

This policy explains what information the Service collects, how we use and share it, and the choices you have. It covers people with ProCallable accounts and the people and businesses the Service calls or texts. Our Terms of Use also apply to the Service. For questions or requests, email support@procallable.com.

2. What we collect

We collect what you give us and what the Service creates while it works for you:

• Account and sign-in. Your email address and your sign-in, which Firebase Authentication handles with an email and password or with Google. If you use Google, Google shares your name, email address and profile picture with Firebase; we use only your email address. We also keep your account type (Personal or Business).
• Settings. What you enter in Settings, such as your name, callback number, home location, delivery address, preferences, your assistant's name and how it introduces itself, a business name and callback number, your default purchase limit and app language, plus the time zone your browser reports.
• Tasks. The instructions you type or dictate, files you attach, your answers to the assistant's questions, follow-ups, and each task's activity, sources, calls, transcripts and report. Templates and favorites you save are kept too. Dictation uses your browser's own speech recognition; we receive only the text.
• People. The people you save: name, phone number, an optional note, language, time zone, and your confirmation that it's OK for your assistant to call them.
• My info. Notes and files you save for your assistant to use on any task, such as your car's details or an insurance card. A task's report may suggest a note; it's saved only if you tap Save. Card numbers and Social Security numbers are removed from notes.
• Calendar and schedules. Events you add or the assistant books, your calendar's time zone, schedules you set up and their run history, and the private link to your calendar feed.
• Credit and usage. Your balance, your purchases (amount, date and Stripe's reference for the payment), the charge for each task, and daily usage counts. Stripe collects and keeps the card you buy credit with; we never see or store it.
• A card or Social Security number added to a task. If you add one under Options when you start a task, it's kept only in our server's memory while that task runs, so the assistant can read it on that task's calls (a card only after you approve the total). It reaches our AI voice provider only when the assistant reads it on a call. It's never saved to your account or our database, and it's gone when the task ends.
• API keys and integrations. Each API key's name, last four characters and creation date, and a one-way hash we use to recognize the key; we don't keep the key itself. Also the webhook receivers you register and the references and metadata your apps send with requests.
• Do-not-call lists. Numbers that asked not to be called, or that you or your apps added, with when and how each was added.
• Linked phones. If you use tasks by text, the mobile numbers you link, when they were linked, their texting preferences and any opt-out (see Tasks by text message).

As with any website, our hosting providers receive technical details such as your IP address and browser type when you load a page or use our API.

3. How we use it

• to run your tasks: research businesses, place and answer calls, ask you questions, write reports, keep your calendar, and run your schedules. The research assistant reads your My info when a task needs it, and a call hears only the details that call needs;
• to run your account: sign-in, settings, credit, charges and refunds;
• to apply calling rules and limits, including do-not-call requests, consent checks and daily caps;
• to give support, fix problems, and prevent misuse of the Service or our phone numbers;
• to meet legal obligations.

The assistant can look through your own past tasks so it doesn't ask again for details you've already given. We don't use your information for advertising, and we don't sell it or share it for anyone else's marketing.

4. Calls, transcripts and recordings

Task calls. Calls go through our phone provider, Twilio. While a call is live, its audio streams to our AI voice provider so the assistant can hear and answer. We don't record the audio of task calls or of calls to our number. The one exception is calls ProCallable's own administrators place or receive on their own accounts, which they may record to check how the assistant sounds. That can include a call to our number that comes to an administrator's account, such as a message left for us. On those calls the assistant says the call is recorded right at the start, and the recording is kept by Twilio and played back only to our administrators. We keep a written transcript of each call, with its outcome and cost, in the task in your account. Card numbers and Social Security numbers are removed from saved transcripts, call summaries and your answers to the assistant's questions. They aren't removed from instructions you type or files you upload, so please don't put them there; use "For this task only" under Options instead.

Who can see them. In the app, your tasks, transcripts and reports are shown only to you, and to apps you give one of your API keys. Our administrators can read task records when needed to support you, fix a problem, or look into misuse.

Phone checks. Some business accounts use our API to check whether a business phone number still answers as that business, for example before contacting it. A check starts with a Twilio lookup of the number's line type and carrier. It may then place a short, silent call from a separate check number. Nothing is said on the call. Up to 20 seconds of the answering side (a person's greeting or a voicemail greeting) is recorded, transcribed automatically, and then the recording is deleted. We keep the transcribed greeting, the result (such as "confirmed" or "not in service") and the call details with the check, and share them with the account that asked for it. Anyone who calls the check number back hears why they were called and can press 1 to stop calls and texts. Their number then goes on that account's do-not-call list, and the account receives the opt-out so it can stop texting the number too.

Calls to our number. If you call ProCallable's number back after a task called you, the assistant may answer with that task's context, and your call and its transcript are added to that task. Other callers can leave a message, which comes to us. Some callers hear a short recorded menu instead, where they can be connected to the business that called them or press 1 to stop calls from our number.

5. People we call for you

When the assistant calls a business, a person you saved, or a customer for you, we keep the number called, the name used for them, what was said (the transcript), the outcome, and whether they asked not to be called. That record belongs to the account that started the task, which can read it. For 30 days, the latest call to a number from our shared line is used to connect a callback to its task.

• Businesses. To find businesses, the assistant searches Google Maps and reads public websites, and uses the listings it finds (such as name, address, phone number and website) for your task.
• Saved People. A person you save is called only after you confirm it's OK for your assistant to call them. Those calls introduce themselves as your assistant. The research assistant sees their name and note, never their number.
• Customers. Business accounts must have their customers' prior express written consent before ProCallable calls them, and customer calls say at the start that they're from an AI assistant.

How to stop our calls. Anyone we call can say they don't want to be called again. The assistant adds the number to the do-not-call list, and calls to numbers on that list are refused. If our number called you, you can also call it back and ask, or press 1 if you hear the recorded menu. Or email support@procallable.com with the number and we'll add it to our do-not-call list. We keep do-not-call entries so we can keep honoring them.

6. Tasks by text message

After you link your mobile number in Settings → Text messages, you can text tasks to ProCallable at +1 833-440-7546. To link a number, you text a one-time code from that phone, such as link K7M29PQX; that text is your opt-in. We then text you the assistant's questions and your tasks' results, and you can reply with answers, follow-ups and commands. How often we text depends on the tasks you send. Message and data rates may apply.

• What we keep. The linked number, when it was linked, whether it gets the results of scheduled runs, and which questions and results were sent to it. Texts you send as tasks or answers become part of that task. Short-lived records, such as duplicate checks and rate limits, are deleted automatically.
• How texts are sent. Through TextMagic, on a toll-free number that ProCallable shares with LeadLift360 (LL360), which operates it. Texts to that number reach LL360's messaging system first, and it passes the ones for ProCallable to us. We only text numbers that have texted us to use ProCallable.
• Opting out. Reply STOP at any time (UNSUBSCRIBE, END, QUIT and CANCEL work too) and we stop texting you. If you text us again while opted out, we reply at most once a day to say how to turn texts back on. Reply START to turn them back on, or HELP for help. You can also unlink a number in Settings or by texting unlink.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

7. Who we share it with

We share information only with the service providers that help us run the Service, with apps you connect, and when the law requires it. Our service providers:

• Twilio places and receives our phone calls, looks up line types for phone checks, and holds phone-check recordings only until we delete them, and our administrators' recorded test calls.
• xAI provides the AI voice on calls. OpenAI transcribes and helps judge phone-check greetings, and we can use it for the call voice instead.
• Cursor runs the AI research assistant that plans tasks, searches the web and writes reports. We can use xAI for the research assistant instead.
• Google provides sign-in (Firebase Authentication), our database (Firebase Realtime Database) and website hosting (Firebase Hosting). The assistant searches Google Maps to find businesses, and our website loads its fonts from Google Fonts.
• Stripe processes credit purchases. We send Stripe your account email, an account ID and the amount, and Stripe handles your card details.
• TextMagic sends and receives our text messages, on LeadLift360's toll-free number as described above.
• OVHcloud hosts the server that runs our API, calls and tasks.

They use the information only to provide their part of the Service. When you connect another app with an API key or a webhook, we send that app the task results and details it asks for. On calls, the people you call hear what the assistant says for you, which can include details your task needs, such as your name or callback number.

We may also disclose information when the law requires it, to protect people or the Service, or as part of a sale or reorganization of the business, in which case this policy continues to apply to it.

8. Cookies and browser storage

We don't use advertising or analytics cookies or trackers. Our site and app keep a few small items in your browser:

• pc_lang: your language choice;
• pc_signed_in: a hint that you're signed in, so the site can show "Open app";
• pc_account_type: your Personal or Business choice while you create an account, removed once the app reads it;
• Firebase Authentication's own storage, which keeps you signed in;
• a temporary entry in the tab's session storage that keeps a customer call from being sent twice.

Clearing this site's data in your browser removes them and signs you out.

9. How long we keep it

• Your account, settings, tasks (including transcripts, reports and attachments), People, My info, calendar, schedules and credit history are kept while your account is open, so you can look back at them and the assistant can use them.
• You can delete saved People, My info notes and files, templates and calendar events, revoke API keys, and unlink phones yourself at any time. Deleting a saved file removes it from our server.
• Phone-check recordings are deleted as soon as they're transcribed. A number's line-type lookup is reused for up to 90 days.
• Text-message records are removed automatically: link codes once used or expired, duplicate checks after 7 days, rate-limit counters after 2 days, and send records after 30 days.
• When you ask us to delete your account, we delete it and its records. We keep do-not-call entries so those numbers stay protected, and records the law requires us to keep, such as purchase records.

10. Your choices

• See and change. Your tasks, People, My info, calendar, schedules, settings and credit history are in the app, and you can change your settings at any time.
• Copy, correct or delete. Email support@procallable.com from your account's email address to ask for a copy of your information, a correction, or deletion of your account and its records.
• Texts. Reply STOP, or unlink the number.
• Calendar feed. Anyone with your calendar feed link can read your event titles and places. Keep it private; making a new link retires the old one.
• Calls. To stop calls from ProCallable, see People we call for you.

Depending on where you live, you may have other rights over your information. Email us and we'll help.

11. Security

The website, app and API use HTTPS. Your browser can read only your own records and can't change them directly: every change goes through our server, which checks your sign-in. API keys are stored only as hashes, saved People, My info and your calendar are kept where only our server can reach them, and requests from our phone provider are verified before we act on them.

No system is perfectly secure. Keep your password and API keys private, and tell us at support@procallable.com right away if you think someone else has accessed your account.

12. Children

ProCallable is for adults. You must be at least 18 years old to have an account, and we don't knowingly collect information from children. If you think a child has given us information, email us and we'll delete it.

13. Changes and contact

We may update this policy. We'll post the new version here with a new date, and for significant changes we'll also tell you by email or in the app.

Questions, requests or concerns: support@procallable.com.